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Privacy Policy

Hatch Counselling Services is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information that you provide when using our website (www.hatchcounsellingservices.com).

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By using our Website, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

When you visit our Website or use our contact form, we may collect the following types of personal data:

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  • Name

  • Email address

  • Phone number (if provided)

  • Any additional information you voluntarily provide in the contact form

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We do not collect sensitive personal data through our Website. Any sensitive information related to psychotherapy services will be handled separately in accordance with professional confidentiality obligations.

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2. How We Use Your Information

We collect and use your personal data for the following purposes:

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  • To respond to your enquiries submitted via the contact form

  • To provide you with information about our psychotherapy services

  • To manage and improve our Website

  • To comply with legal or regulatory obligations

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We will not use your personal information for marketing purposes unless you have explicitly opted in to receive such communications.

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3. Data Sharing and Storage

  • We do not sell, rent, or trade your personal data with third parties.

  • Your data may be stored securely within the Wix platform, which complies with relevant data protection regulations.

  • We may share your information only when required by law or to protect our legal rights.

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4. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. If you wish to have your data deleted, please contact us here

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5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

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  • The right to access the personal data we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of your data

  • The right to restrict or object to processing of your data

  • The right to data portability

  • The right to withdraw consent at any time (where applicable)

 

To exercise any of these rights, please contact us here

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6. Security Measures

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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7. Cookies

Our Website may use cookies to improve user experience. You can adjust your browser settings to refuse cookies if you prefer.

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8. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us here 

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